Gaming should always be a source of fun and entertainment — never stress or financial pressure. phmaya is committed to giving every Filipino player the tools, knowledge, and support to keep it that way.
phmaya gives every player a full suite of responsible gaming tools — all free, all accessible directly from your account dashboard. You are always in the driver's seat.
Set a daily, weekly, or monthly deposit cap on your phmaya account. Once your limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; raising it requires a 24-hour cooling-off period.
Decide in advance how long you want to play in a single session. phmaya will send you a reminder when your chosen time is up and can automatically log you out if you prefer. It's a simple way to stay aware of how long you've been playing.
Need a short break? Activate a cool-off period of 24 hours, 7 days, or 30 days. During this time your account is temporarily suspended — you cannot log in, deposit, or place bets. The cool-off cannot be reversed once activated.
For players who feel they need a longer break, phmaya offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent exclusion. During self-exclusion, your account is fully locked and all marketing communications are stopped immediately.
Set a maximum amount you are comfortable losing over a defined period. phmaya will prevent you from placing bets once your loss limit is reached, giving you a financial safety net that works automatically in the background.
Enable periodic on-screen reminders that show you how long you've been playing and how much you've wagered in the current session. Reality checks are a gentle nudge to pause, reflect, and decide whether to continue or take a break.
Activating self-exclusion on phmaya takes less than two minutes. Once confirmed, it cannot be reversed for the duration you selected. This is intentional — it ensures the tool works when you need it most.
Self-exclusion takes effect the moment you confirm it. You will be logged out automatically and all marketing emails and SMS notifications will stop within 24 hours.
For your protection, self-exclusion periods cannot be shortened or cancelled before the chosen end date. This is a firm commitment to your wellbeing.
Visit phmaya.app and log in using your registered email address and password. Make sure you are on a secure, private connection before proceeding.
Navigate to your Account Dashboard and select "Responsible Gaming" from the settings menu. All player protection tools are grouped here for easy access.
Click on "Self-Exclusion" and choose your preferred period: 6 months, 1 year, 3 years, or permanent. Read the terms carefully before proceeding.
You will be asked to confirm your choice via a verification step. Once confirmed, your account is immediately suspended and you will receive a confirmation email from phmaya.
If you feel you need further help beyond self-exclusion, please reach out to a professional support organisation. You are not alone, and help is always available.
Problem gambling can affect anyone, regardless of age, income, or background. Recognising the early warning signs is the first step toward getting help. If any of the following sound familiar, please consider using phmaya's self-exclusion tools or reaching out for support.
Continuing to play in an attempt to win back money you have already lost, often leading to larger and larger bets.
Using funds set aside for rent, utilities, groceries, or other essential expenses to fund gaming sessions.
Staying up late to play, losing sleep thinking about past sessions, or waking up with an urge to gamble immediately.
Lying to family members, friends, or colleagues about how much time or money you spend on gaming.
Feeling restless, anxious, or irritable when you are unable to access gaming platforms or when trying to cut down.
Making repeated unsuccessful attempts to control, cut back, or stop gambling, even when you genuinely want to.
Missing work, school, or important responsibilities because of time spent gaming or recovering from gaming sessions.
Taking out loans, borrowing from friends or family, or using credit cards specifically to fund gaming activity.
Gradually increasing bet sizes to achieve the same level of excitement — a sign of tolerance similar to substance dependency.
Please use phmaya's self-exclusion tool immediately and consider reaching out to a professional support service. PAGCOR operates responsible gaming resources for Filipino players. You can also contact the National Council on Problem Gambling or speak to a trusted mental health professional.
All tools are available free of charge to every registered phmaya player. Access them anytime from your account's Responsible Gaming settings.
| Tool | What It Does | Takes Effect | Reversible? |
|---|---|---|---|
| Deposit Limit | Caps your daily, weekly, or monthly deposits | Immediately (when lowering) | 24-hr delay to raise |
| Loss Limit | Stops betting once your loss threshold is reached | Immediately | 24-hr delay to raise |
| Session Time Limit | Alerts or logs you out after a set play duration | Next session | Yes, anytime |
| Reality Check | Periodic on-screen reminders of time and spend | Immediately | Yes, anytime |
| Cool-Off Period | Temporarily suspends your account (24h – 30 days) | Immediately | No — must complete |
| Self-Exclusion | Fully locks account for 6 months to permanently | Immediately | No — firm commitment |
Ask yourself these questions honestly. If you answer "yes" to two or more, it may be time to use phmaya's responsible gaming tools or seek professional support.
Have you ever spent more money on gaming than you originally planned to in a single session?
Have you ever felt the need to hide your gaming activity from family members or close friends?
Have you ever borrowed money or sold personal belongings to fund your gaming?
Do you find yourself thinking about gaming frequently when you are not playing — planning your next session or replaying past ones?
Have you ever tried to stop or cut back on gaming but found it difficult or impossible to do so?
Has gaming ever negatively affected your work, studies, relationships, or financial situation?
Do you feel anxious, irritable, or low when you are unable to play, or after a losing session?
Have you ever continued playing to try to win back money you had already lost?
There is no shame in recognising that gaming has become a problem. Reaching out for help is a sign of strength. phmaya's self-exclusion tools are available right now in your account settings, and professional support is always free and confidential.
Most phmaya players enjoy gaming as a form of entertainment without any issues. These simple habits help keep it that way.
At phmaya, we believe that a sustainable gaming platform is one where players feel safe, respected, and in control. That's why responsible gaming is not just a legal checkbox for us — it's a core part of how we operate.
We pledge to: always enforce the 21+ age restriction without exception; provide free, easy-to-use player protection tools; train our support team to identify and assist players showing signs of problem gambling; never market to players who have self-excluded; and continuously improve our responsible gaming programme based on player feedback and industry best practices.
phmaya operates in the Philippine market and is mindful of PAGCOR's responsible gaming framework. We encourage all players to familiarise themselves with PAGCOR's responsible gaming guidelines and resources, which are available through official PAGCOR channels.
Need Help? Contact Our Responsible Gaming Team
Reach out to us at [email protected] — our responsible gaming team is available 24/7 and all communications are treated with complete confidentiality.
Gaming is more enjoyable when you're in control. Set your limits, know your boundaries, and enjoy everything phmaya has to offer — safely and responsibly.
21+ only. Please gamble responsibly. By using phmaya you agree to our Terms & Conditions and Privacy Policy.